You can track the your recent order from within the Greenship "Dashboard" tab. Order tracking numbers are only available once your order reaches an in progress order status, as this will mean it has been dispatached from our warehouse and a consignment number is available for tracking.

In the event that a product needs to be returned or replaced, the Greenship customer support team may facilitate the return or replacement of the product. To ensure dispensaries and suppliers adhere to regulatory product movement codes, please read through the returns process carefully.

Greenship supports credit card payments from Visa and Mastercard credit cards. We do not accept American Express (AMEX) at this stage. Greenship also accepts payments via bank transfer. Our bank account details can be found on your Greenship invoice.

Greenship payment terms are unique to your dispensary profile. You can find the payment terms for your account on the invoice that’s generated at the time of order. For new accounts, our standard payment terms are 14 days, but are subject to change as your account terms change (e.g. changes to your approved credit limit).